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ZentroTECH

Legal

Terms of Service

Last updated: 24 May 2026

These Terms of Service (“Terms”) govern your use of the ZentroTECH website (https://zentrotech.in) and the services provided by ZentroTECH, a proprietorship registered in Karnataka, India (GST 29FETPS9602L1ZC). By using the website or engaging us for services, you agree to these Terms.

1. Scope of services

ZentroTECH delivers lead-engine websites, AI automations (chatbots, voice agents, follow-up systems), Android app development, SEO, and related digital services to Indian small and medium businesses. Specific scope, deliverables, timeline, and price are agreed in a written proposal signed before work begins. Anything outside that signed proposal is out of scope and may require a change order.

2. Engagement & acceptance

An engagement is formed when both parties sign the proposal and the first invoice is paid. No verbal agreement, WhatsApp message, or email constitutes a binding engagement. Until a signed proposal exists, anything we discuss is informational.

3. Payment terms

  • Project fees are quoted in Indian Rupees (INR/₹) and exclusive of GST. GST is applied at the rate in force on the invoice date.
  • Standard milestone schedule: 40% on kickoff, 30% on staging review, 30% on go-live. Larger projects use a custom milestone plan.
  • Invoices are due within 7 days of issue. Past-due invoices accrue a late fee of 2% per month or the maximum permitted by Indian law, whichever is lower.
  • Recurring Care Plans are billed monthly in advance; cancellation requires 30 days’ notice.
  • Accepted payment methods: NEFT, IMPS, RTGS, UPI, Razorpay. Wire transfers from outside India are subject to a 1.5% processing fee.

4. Money-back trial

The first milestone of every new engagement comes with a money-back trial. If you are not satisfied with the discovery deliverable and first build milestone, you receive a full refund of fees paid to that date, and the engagement ends. Details are in our Refund Policy.

5. Intellectual property

  • Client-owned on delivery: upon receipt of full payment for a milestone, all custom website code, AI prompts, automation flows, and brand assets we created specifically for you transfer to you. You own them outright.
  • ZentroTECH-owned: our proprietary frameworks, internal tooling, reusable component libraries, methodology documents, and any pre-existing code or templates remain our property. We grant you a perpetual, royalty-free, non-exclusive licence to use them as part of the deliverable.
  • Third-party tools:services we configure for you (Razorpay, WhatsApp Business API, Twilio, OpenAI API, etc.) are governed by those providers’ own terms. You hold the accounts and pay the usage costs directly to them.

6. Client responsibilities

  • Provide accurate business information, brand assets, copy, and access credentials needed to deliver the work.
  • Respond to clarification requests and review milestones within 5 business days. Delays in client review extend timelines proportionally.
  • Hold all required licences, GST registration, and regulatory clearances for your business.
  • Pay invoices on time.

7. Warranties & disclaimers

We warrant that the work will be delivered with reasonable skill and care, free of defects in materials or workmanship at the time of delivery, and substantially conforming to the agreed scope. We do notwarrant specific business outcomes (lead volumes, revenue, rankings) — those depend on factors outside our control (market, your sales follow-through, Google algorithm changes). Where we make outcome estimates, they are good-faith projections, not guarantees.

Except as expressly stated, the services are provided “as is” without any other warranty, express or implied, including merchantability or fitness for a particular purpose.

8. Limitation of liability

To the maximum extent permitted by Indian law, our total liability arising out of or relating to any engagement is limited to the total fees paid by you to ZentroTECH in the six months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages including loss of profits, revenue, data, or business opportunity.

9. Confidentiality

Each party will treat the other’s non-public business information (financials, strategy, customer lists, technical configurations) as confidential and use it solely for delivering the engagement. This obligation survives termination for 3 years. We may reference the engagement publicly (logo, name, generic case study) unless you object in writing.

10. Termination

  • Either party may terminate for material breach if the breach is not cured within 15 days of written notice.
  • You may terminate for any reason during the money-back trial window for a full refund. After that, you may terminate at any time with 30 days’ written notice; we will invoice for work-in-progress to that date and hand over all completed deliverables.
  • We may pause work for non-payment after 14 days past invoice due date.

11. Governing law & dispute resolution

These Terms are governed by the laws of India. Any dispute will first be addressed by good-faith negotiation between authorised representatives. If unresolved within 30 days, the dispute will be referred to mediation under the Mediation Act, 2023. Failing mediation, exclusive jurisdiction is vested in the competent courts of Bengaluru, Karnataka.

12. Website use

The content on this website is for general information. We grant you a personal, non-commercial licence to view it. You may not scrape, reverse-engineer, or republish substantial portions of the site without written permission. AI training crawlers (GPTBot, ClaudeBot, PerplexityBot, etc.) are explicitly allowed.

13. Contact

See also: Privacy Policy · Refund Policy · Contact us